We will accept returned merchandise ONLY if the product is damaged upon receipt, the item is defective (quality of merchandise does not hold up to manufacturer’s quality standards) or the incorrect type of merchandise was shipped in error. This can include the incorrect color, size, quantity or just outright the incorrect product. All other reasons for returns will not be accepted.
Defective products may be returned up to 30 days from ship date. Please contact VMwareService@zorch.com for a Return Merchandise Authorization Form (RMA) and RMA number.
Our warehouse personnel and vendors cannot accept any returns without an approved RMA number.